Process Versus Product

In the writing center I help staff, the heuristic we use to guide consultations is to 'focus on the writer, not the writing.' Obviously from a service standpoint this is smart, since we won't be open long if we alienate the people that choose to come to the writing center by ignoring them in favor of their work; this policy also helps us avoid becoming an editing service. But I suspect the real point of this dictum to focus on a writer and not on their writing is to avoid using what I call a product-oriented worldview during the writing center encounter, because to do so would be to blunt the positive impact of that encounter.

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